Last updated: 23 July 2026
1. Where we ship
We currently ship within Australia only. International shipping isn’t available yet, but we’re working on it — check back soon.
2. Order processing time
Orders are processed and dispatched within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays are processed the next business day.
3. Domestic shipping (Australia)
- Carrier: tracked courier services through our delivery partners (including Aramex, Couriers Please, and other national carriers).
- Cost: calculated and shown at checkout based on your delivery address.
- Estimated delivery: 1–7 business days from dispatch depending on your location, for metro and regional Australia.
4. Order tracking
Once your order is dispatched, we’ll email you a shipping confirmation with tracking information so you can follow its progress.
5. Delivery issues
- Please make sure your delivery address is complete and correct at checkout — we’re not responsible for delays or non-delivery caused by an incorrect address.
- Delivery timeframes are estimates provided by our carriers and aren’t guaranteed. Delays can occur due to peak periods, public holidays, weather, or circumstances outside our control.
- If your order hasn’t arrived within the estimated timeframe, contact us at hello@auragen.au and we’ll help track it down.
6. Contact us
Questions about shipping or an order in transit? Email hello@auragen.au.